Service Policy

Order Confirmation

After you place an order using our shopping cart, we will check the information you give us for validity, by verifying your method of payment or shipping address.

We reserve the right to reject any order you place with us for any reason whatsoever. If we reject your order, we will attempt to notify you using the e-mail address you have given us with the order. Your credit or debit card will normally not be charged if we reject an order, but we will process a refund if the charge has been made against your card.

Order Limitations

We reserve the right to reject any order you place with us, and/or or to limit quantities on any order, without giving any reason. These restrictions may include orders placed by the same web site account, the same credit card, and orders that use the same billing address. In the event we reject an order, make a change to an order or limit an order we will attempt to notify you by contacting the e-mail and/or telephone address provided at the time the order was made.

We reserve the right to cancel an order if you are unable to prove that you are the customer (or agent/ representative) listed on the order, or if you are ineligible to purchase goods sold on the website due to age restrictions, and we reserve the right to not provide stock if proof of; purchase, identity or age cannot be produced. To comply with our legal obligations you acknowledge that we may be required to retain a copy of any identification provided.

Cancelling an order

You may cancel an order if the cancellation request is sent at least 2 days before the delivery date mentioned on your invoice and order request. Cancellation requests sent less than 2 days before delivery date will not be considered and processed. On successful cancellation of an order, we will refund your payment in accordance with our Refund Policy.